Helios.
Onboarding
for a stealth-mode fintech.

Sector · MENA Fintech Engagement · 12-week sprint Year · 2026 △ Codename only — client under NDA

The brief

The problem.

A 7-step identity verification flow with a 62% drop-off at step 3. The product team had iterated three times in-house and still couldn't get the funnel above 38%. Bringing in a specialist for one sprint to rip up step 3 and rebuild the entire flow as a single, confident motion — not seven anxious forms.

• + End-to-end KYC redesign · 7 steps → 4
• + Document capture flow (passport, NID, selfie)
• + Compliance copywriting (Arabic + English)
• + Real-time validation · skeleton states · retry logic
• + Drop-off telemetry built in from day one